The Client Workflow System That Stopped Me From Losing Sleep (and Losing Clients)
I used to run my client process the way a lot of photographers do early on: reactively. Someone would email me, I’d reply when I remembered, send a contract when they asked for one, deliver files when I got around to editing them. I thought I was being flexible. What I was actually being was unprofessional, and my repeat booking rate showed it. It took a stint shooting for a daily newspaper, where missing a deadline meant someone else filed your frame and your editor stopped calling, to understand that a workflow isn’t a luxury.