Business & Workflow
The Client Workflow System That Keeps Me Sane (and Keeps Clients Coming Back)
The email came in at 11:47 PM on a Tuesday. “Hey, just checking in on the photos from last week’s shoot, any idea when those will be ready?” I had delivered them three days earlier. The client never got the notification, never saw the gallery link, and had been quietly stewing for 72 hours while I had no idea anything was wrong. That was the moment I stopped treating my client workflow as an afterthought and started treating it like a product I was selling.